Subscription agreement
- The previous preamble is considered an integral part of the contract, and it is not permissible to change or amend it
- The duration of the contract is depends on the package period choosen and renewable with the consent of both parties
- It is not permissible to violate any of the clauses of this contract at all .
- The first party has the right to use any data of the second party for any advertising and promotional purpose . The first party deems it appropriate for him and in any of the social media platforms, regardless of their differences Or any groups or pages affiliated with the first party or affiliated with the partners of the first party .
- The second party provides the correct data about the store
- The second party provides pictures of the products and uploads them to his page himself, unless requested the first party is to carry out image uploads for a fee that will be mentioned in the next item
- In the event that the second party requests the first party to upload pictures of the products and enter the data to On his page, he pays a fee according to the number of photos to be uploaded. The following is their statement:
A - From one to 500 photos for 10 OMR
B - From 501 photos to 1000 photos for 12 Omani riyals
- Any update, modification or addition to the photos later is free of charge
- The second party is the one who provides the images to upload them to the application, provided that they are of good quality So high that in the event that it is not of the required quality, the first party has the right to reject it
- Subscription fees are not refundable after signing in the event of a request to cancel the contract or violate the terms
- Receiving device (pos machine) whose value is 75 riyals to be borne by the second party It is possible to pay the amount in installments with the start of the actual delivery operation ( special offer only for app launch )
- Membership is valid only after paying the fees and activating the membership from the application management
- Subscription fees shall be in one payment and shall be collected in one of the following ways only:
A - Bank transfer to the account number shown on the site in the subscriptions section
B - Pay online through the merchant registration website
C - Payment is in cash only at the company's main office in Sohar
- Sales through the application are subject to three types of payment processes:
A - Pay online through electronic payment gateways approved in the Sultanate
B - Pay in cash through the delivery representative when receiving the order
C - Payment in the store when the consumer receives the order from the store
- The application pays the amounts in item A and B to the store twice during the month, that is transfers of amounts will be on the 16th and the 1st
- The second party provides an invoice for receiving the amounts, which is an invoice stating the requests due To pay, indicating the application number and date, and indicating the value of the total dues within a period of 15 days So that the invoice is submitted 4 days before the due date, and delaying it causes a delay in maturity
- In the event that the first party considers that the processes of receiving the amount are compressed in time, then the party is entitled to the first is to adjust the dates of receiving the amounts as he deems appropriate
- 1.5% was deducted from the second party for each sale of the payment gateway
- The first party is not responsible for any sales of the second party outside the application
- The first party rejects all forms of racism, sectarianism, fanaticism, hatred and threats
- The first party refuses to offer, sell or promote tobacco, alcohol and narcotic products
- The first party rejects any comments and notes that contain defamatory or pornographic materia
- The first party has the right, without referring to the second party, to permanently suspend the service of the second party
- In the event that the second party breaches the terms of this agreement the second party deserves advertising videos (Tales) on his page, and they are free for a certain number
- The second party has the right to add an additional number of tails with additional fees that will be determined later
- The application allows the consumer to add Tails videos on the store's page, and it is done approval of the upload by the store itself, as it has the power to accept and reject .
- The right of the first party, since it is the first and last responsible for all operations that take place on the application he has the right to refuse, cancel, delete or modify any visible content on the store page
- The application allows sharing of photos, interaction and comment on the store page and for the party the second is the right to remove or withhold it .
- The second party, including its employees in the store, generally committed to dealing with a representative in a courteous manner Delivery upon receipt of the order from the store or by contacting him on the mobile
- Pronunciation or abuse of the delivery representative exposes the second party to bear responsibility As a preliminary measure of implementation, and according to the assessment of the situation, the first party will obligate the second party Bear the value of the order and delivery fees, and bear another request for the representative to compensate for the abuse
- When the process of insulting the representative is repeated, the first party has the right to resort to the judiciary for trial
- When the application employee or the delivery representative communicates with the store, he is obligated to provide Information to be known for the benefit of work
- The second party is committed to providing the highest quality standards in its products that it displays and sells
- Any defect in the implementation of quality standards in the products, the second party bears responsibility
- The products of the food and beverage category shall be responsible for them first and foremost by the second party, so that In the presence of any complaints, health conditions, etc., the second party bears full responsibility
- The first party is completely free of responsibility Providing products that are unhealthy or that do not meet the specifications, the second party will He returns the amount due for the product and bears the delivery fee twice
- If a product is not displayed in the application, the second party will bear the replacement of the product A one-time delivery fee is charged in the event that the consumer does not wish to replace the product The second party pays the amount due for the product with delivery twice
- In the event that the application is damaged and does not meet the conditions, the second party shall bear the consequences of that To return the discounted amount and bear the delivery fee (twice delivery fee). And if the damage is due to the delivery representative, the second party does not bear any fines
- Commitment to provide the product according to the image displayed in the application completely and completely, and in the case of If the consumer complains that the product does not match the one shown in the application, the second party will bear the responsibility Replace the product and bear the delivery fees for the process of delivering the order and replacing the order If a product is not displayed in the application, the second party will bear the replacement of the product A one-time delivery fee is charged in the event that the consumer does not wish to replace the product . the second party pays the amount due for the product with delivery twice .
- In the event that the order is damaged and does not meet the conditions, the second party shall bear the consequences of that To return the discounted amount and bear the delivery fee (twice delivery fee). And if the damage is due to the delivery representative, the second party does not bear any fines .
- Commitment to provide the product according to the image displayed in the application completely and completely, and in the case of If the consumer complains that the product does not match the one shown in the application, the second party will bear the responsibility Replace the product and bear the delivery fees for the process of delivering the order and replacing the order
- In the event that the order arrived missing the important items of the order, such as spoons and forks in the event that the consumer complains that these requirements are not met, the restaurant will be alerted
- If this situation is repeated 3 times, a fine of 10 riyals will be imposed for each time
- In the event that the order delivery process is not completed by not receiving the order from the consumer, despite it was on time and nothing wrong with the store or the delivery man but rather Just because the consumer did not receive it for any reason, such as not responding to the delegate and others The delivery man will return the order to the store and the store must accept it , without counting Store selling value .
- Delay in the processing of the order by the store, which causes a delay in the delivery of the order For the consumer, the second party is obligated to bear the delivery fees, and in case the consumer refuses Receipt of the application due to delays, the second party shall also bear the compensation of the consumer with an order free in the same period or in another period specified by the consumer, with the shop bearing fees Double delivery
- The repeated delay of the store in executing orders for more than 3 times, the second party is obligated with fines equal to twice the value of repeated delayed requests
- The second party has no right to reject the request if it reaches the receiving device ( Pos terminal machine ) .
- In the event that the store rejects the request even though the request has reached the order receiving device and the request has not been executed, then
- The second party is obliged to compensate the consumer with the same order for free at the cost of the store
- In the event that the store rejects the requests more than 3 times, the second party is obligated to pay a fine of 10 riyals for each refusal of the application
- In the event that there is pressure and crowding in the store, so that it cannot meet the demand during this period He has the right to put the POS in the position <busy>, Not repeating a busy situation for long periods, which does not allow the consumer to order a product from him This act exposes the second party to pay a fine of 10 rials for each operation occupied for a period more than an hour straight
- The second party shall activate the status of <Closed> on the request receiving device during closing times And the status of <available> during official working hours The first party has the right to amend or add an item to the agreement and be bound by the contract
- The first party has the right to stop the service of the second party for a week or more, as it deems appropriate In the event that the second party repeatedly committed the previous violations
- Signing this agreement means my commitment to it fully with all its terms and conditions and the controls and any breach by me, I am aware of the legal procedures and accountability which will follow me as a result
